FAQs

    1. I'm not a mother yet nor expecting, can I still benefit from your products? Absolutely! Matrescence skincare products are made with pregnancy and postpartum skin in mind and are pregnancy-safe and breastfeeding-safe, but they can also promote healthy, radiant skin for everyone regardless of their stage in the motherhood journey.
    2. Why should I choose Matrescence over other natural or organic skincare brands? While other organic skincare products may seem safe, not all are suitable for pregnancy or breastfeeding. Some natural ingredients, despite being organic, could potentially be harmful to you or your baby. We've meticulously chosen our ingredients and followed rigorous screening processes to ensure utmost safety and effectiveness.
    3. I'm sensitive to strong smells. Do your products have fragrances that could trigger my nausea? We've considered that too! Our products are free from synthetic fragrances and perfumes. We strive to maintain a neutral scent in all our skincare items, understanding that many women, especially those pregnant, can be sensitive to strong odors.
    4. Are your skincare products organic and vegan? Yes, we pride ourselves on using USDA certified organic botanical ingredients in all our formulations. Our products are free from parabens, animal-derived ingredients, and are sourced from ethical suppliers, aligning with the highest vegan standards.
    5. How long can I use your products before they expire? Our products are crafted in small batches to guarantee freshness for up to 12 months, but we recommend using them within 6 months of opening for optimal benefits.
    6. When can I expect my Matrescence order to arrive? Please allow up to 5 business days for us to prepare and ship your order, excluding weekends and holidays. After shipping, it typically takes 1-7 business days for orders to arrive.
    7. What should I do if my order arrives damaged or with missing items? If you encounter any issues with your order, please reach out to our dedicated Customer Service team at info@matrescenceskin.com. We're here to help!
    8. Do you ship to PO Boxes? Yes, we can ship to PO Boxes using USPS.
    9. Can I try samples of your products? Absolutely! We include complimentary samples of our coveted Rose Glow products with every order. You can also request additional samples – just cover the shipping cost.
    10. Do your products undergo animal testing? We believe in cruelty-free skincare. Our products are not tested on animals at any stage of product development, and we do not contract with any third parties to conduct animal testing on our behalf.
    11. What is your return and refund policy? We stand behind our products and want you to be satisfied with your purchase. If you're not happy with your product, please contact our customer service team for information on returns and refunds.
    12. Can I use multiple discount codes on a single order? Only one discount code can be applied per order.
    13. Do you offer gift cards or gift wrapping? Our products make wonderful gifts for new and expecting moms! Please contact our customer service team for information about gift cards and gift wrapping options.
    14. Do you ship internationally? Sorry, we do not offer international shipping at this time.
    15. Can I change or cancel my order after it has been placed? Order modifications or cancellations are subject to certain conditions. Please contact our customer service team as soon as possible if you need to make changes to an order.
    16. What is your privacy policy? We take your privacy very seriously. For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.